ZunaBet Terms and Conditions

2.1 Age Requirements

Access to ZunaBet services is restricted to individuals who are at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher.

2.2 Legal Compliance

You warrant that your participation in gaming activities through our platform is lawful in your jurisdiction of residence and that you comply with all applicable local regulations.

2.3 Account Limitations

Each individual may maintain only one active account. Multiple accounts created by the same person, household, or IP address are prohibited and may result in account suspension and forfeiture of funds.

2.4 Registration Requirements

During registration, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2.5 Know Your Customer

2.5.1. You represent and warrant that any information provided by you on your application form is true, updated, and correct.

2.5.2. We reserve the right, at any time, to ask for any KYC documentation we deem necessary to determine your identity and location. We reserve the right to restrict the Services, such as deposit and withdrawal functions, until you have completed the identification process and provided Us with all the information that was requested of you.

2.5.3. If you realise that the information provided at registration on your account is incorrect, you must tell us immediately or immediately amend your information. The use of third-party identities or aliases upon registration constitutes a breach of these Terms of Service and entitles ZunaBet to take the actions set in clause 6.2 of these Terms of Service.

4.1 Deposits

All deposits must be made using payment methods registered in your name. Third-party deposits are strictly prohibited. Available deposit methods and limits are displayed in your account dashboard. The minimal deposit amount is 20 USD or its equivalent and depends on the payment method you choose. The same applies to the maximum amount.

4.2 Withdrawals

Withdrawal requests are processed within 24-72 hours, subject to verification requirements. Withdrawals must be made to the same payment method used for deposits unless alternative arrangements are approved by our finance team.

The minimal amount for withdrawal is 30 USD or an equivalent, and would depend on the payment method you choose, with the same applied to the maximum amount. If the requested amount exceeds the limits of a particular payment method, it will be paid out in installments.

The above limitation is present at all times unless specified in the Terms and Conditions of a specific promotion. If your account has a winning balance subject to withdrawal of more than 20,000 (other currencies at the exchange rate), the Casino reserves the right to divide the payout into monthly installments of a maximum of 20,000 / USD until the full amount has been successfully paid out.

The Casino is not a financial institution and must not be treated as such. Your account will not bear any interest, and no funds conversion or exchange services will be offered to you at any time.

4.3 Verification Requirements

We reserve the right to request identity verification documents at any time. Required documents may include government-issued photo identification, proof of address, and payment method verification. Accounts may be restricted until verification is completed.

4.4 Anti-Money Laundering

To comply with anti-money laundering regulations, all deposits must be wagered at least once before withdrawal. Additional wagering requirements may apply based on risk assessment.

5.1 Fair Play

All games are provided by licensed third-party software providers and use certified random number generators. Any attempt to manipulate games or gain an unfair advantage is prohibited and will result in account termination and confiscation of funds.

5.2 Bonus Terms

Promotional offers are subject to specific terms and conditions that will be clearly communicated at the time of the offer. Bonus abuse, including but not limited to creating multiple accounts or coordinating with other players, is strictly prohibited.

5.3 Technical Issues

In the event of system malfunctions, network failures, or software errors, we reserve the right to void affected bets and restore accounts to their previous state. The decision of our technical team is final in such matters.

6.1 Account Security

You are solely responsible for maintaining the security of your account credentials. We are not liable for any unauthorized access resulting from your failure to safeguard your login information.

6.2 Account Suspension

We reserve the right to suspend or terminate accounts at our discretion, including but not limited to cases of suspected fraud, violation of these terms, or regulatory requirements. In such cases, legitimate funds may be returned after investigation.

6.3 Inactive Accounts

Accounts with no activity for 12 consecutive months may be subject to administrative fees. You will be notified via email before any fees are applied.

10.1 Internal Resolution

We encourage users to contact our customer support team first to resolve any disputes. Our support team will investigate complaints and respond within 14 business days.

10.2 Alternative Dispute Resolution

If you are not satisfied with our internal resolution, you may escalate your complaint to eCOGRA, an independent alternative dispute resolution service, or the Malta Gaming Authority.

10.3 Governing Law

This Agreement is governed by the laws of Malta. Any disputes will be subject to the exclusive jurisdiction of the Maltese courts.